Refund / Return Policy

Refund and Return Policy

Last updated: October 8, 2026

Gift Motive products may be made to order. Please review product details, size information, color, design, and shipping address carefully before placing an order.

Damaged items and manufacturing errors

If an item arrives damaged, defective, or with a manufacturing error, contact us within 30 calendar days after delivery at support@giftmotive.shop. Include:

• Your order number.
• A short description of the problem.
• Clear photos showing the item and the issue. If several items have the same issue, we may ask for one photo or video showing all affected items together.

We will review the claim. If it qualifies, Gift Motive may provide a replacement/reprint or a refund. A damaged or defective item normally does not need to be returned unless we give you specific return instructions.

Minor print-placement differences within normal production tolerance, and small differences between screen colors and the physical product, are not automatically manufacturing defects.

Wrong size, wrong color, or change of mind

Because made-to-order products are produced for the individual order, we do not offer free returns, exchanges, or refunds when the customer selected the wrong size or color, entered incorrect personalization, or changed their mind.

This policy does not limit any non-waivable rights that apply under consumer law.

Incorrect or incomplete address

Customers are responsible for providing a complete and accurate delivery address. An undeliverable order caused by an incorrect or incomplete address is not a manufacturing defect. Contact us promptly if you notice an error. Once production or shipping has started, a correction may not be possible. Any approved reprint or reshipment may require an additional shipping charge.

Delayed, lost, or returned shipments

Check the tracking information and contact the local carrier or post office first. For an order that has not been delivered, contact us so we can review the carrier and fulfillment records. Provider eligibility windows currently treat domestic US/regional EU orders as potentially lost after 30 calendar days and international orders after 45 calendar days; report the issue within one week after the applicable period. We assess each case individually and do not promise a refund or replacement before the carrier/provider review is complete.

Cancellations and order changes

Contact us as soon as possible. We may be able to edit or cancel an order only before it is submitted to production. Once production starts, cancellation or changes may be unavailable. A change or cancellation in the storefront does not automatically cancel or change the corresponding fulfillment order.

Approved refunds

If a refund is approved, Gift Motive will initiate it through the original payment path where available. The time for funds to appear depends on the payment service and the customer's bank. A specific processing timeframe will be added only after the production payment provider is selected and verified.

Do not send any item to an address without written return instructions from Gift Motive. Contact us at support@giftmotive.shop before taking action.